Privacy Policy & Terms of Service

Privacy Policy

R&R Coatings LLC ("R&R Coatings," "we," "us") provides residential and commercial painting and wallcovering services in the Phoenix metropolitan area. This policy explains what information we collect through our website, forms, phone, text and email, how we use it, and the choices you have.

Information we collect

• Contact details you provide, such as your name, company, phone number and email address.
• Project details, such as the project location, service needed, property type, preferred timing, project description, bid deadlines and walkthrough details.
• Files you upload, such as photos, plans and specifications.
• Communication records, such as messages, emails and call notes related to your request.
• Basic website data collected automatically, such as browser type, device, pages visited and referring site, through cookies or similar tools used by our website platform.

How we use your information

• To review your project, prepare estimates, proposals and bids, and schedule site visits.
• To contact you by phone, email or text about your request and your project.
• To perform the work, coordinate access and scheduling, and complete the final walkthrough.
• To send occasional updates or offers, only if you have opted in to marketing messages.
• To keep business records, meet legal and licensing requirements, and improve our website and service.

How we share information

We do not sell your personal information. We share it only as needed to run our business, including with:

• Service providers that host our website, forms, customer records, email and text messaging, who may use it only to provide those services to us.
• Suppliers or subcontractors working on your project, limited to what they need to do that work.
• Government agencies, insurers or others when required by law, to protect our rights, or with your permission.

Cookies

Our website platform may use cookies and similar technologies to keep forms working, measure traffic and understand which pages are useful. You can block or delete cookies in your browser settings. Some parts of the site, such as forms, may not work correctly if you do.

How long we keep information

We keep project and customer records for as long as needed to provide our services, honor warranties, and meet tax, licensing and legal requirements. We delete or de-identify information when it is no longer needed.

How we protect information

We use reasonable administrative and technical safeguards, including access-restricted systems for uploaded files. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

• You may ask us to access, correct or delete the personal information we hold about you by contacting us below.
• You may opt out of marketing emails using the unsubscribe link in any marketing email.
• You may opt out of text messages at any time by replying STOP.

Children

Our website and services are intended for adults. We do not knowingly collect information from children under 13.

Links to other websites

Our website may link to other sites, such as review sites or suppliers. We are not responsible for their privacy practices.

Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows when it was last changed.

Terms of Service

These terms apply to your use of the R&R Coatings LLC website, forms and communications. By using the website or submitting a request, you agree to these terms.

Estimates, proposals and bids

Submitting a form or requesting an estimate does not create a contract or obligate either party. Pricing, scope, materials, schedule, payment terms and warranty are established only in a written proposal or agreement signed by you and R&R Coatings. Estimates may change if site conditions, scope, access or material costs differ from the information provided.

Information you provide

You agree that the information and files you submit are accurate to the best of your knowledge and that you have the right to share them. You give us permission to use submitted photos, plans and specifications to review and price your project.

Website content

Website content, including text, images and the R&R Coatings name and logo, belongs to R&R Coatings LLC or is used with permission. You may not copy or reuse it for commercial purposes without written permission. Project photos and descriptions are examples of our work; results vary by surface, condition and scope.

Acceptable use

You agree not to misuse the website, including by submitting false requests, uploading harmful files, attempting to access systems without permission, or sending spam through our forms.

No warranty for the website

The website is provided "as is." We work to keep information accurate and current but do not guarantee the website will be error-free or always available. Warranties for our painting and wallcovering work are provided only in your written agreement.

Limitation of liability

To the fullest extent allowed by law, R&R Coatings LLC is not liable for indirect, incidental or consequential damages arising from your use of the website. This does not limit any rights you have under your written project agreement or Arizona law.

Licensing

R&R Coatings LLC is licensed, bonded and insured. Arizona ROC #360339, CR-34 Painting & Wall Covering. Contractors and property owners can request documentation for their project requirements.

Governing law

These terms are governed by the laws of the State of Arizona. Any dispute related to the website will be handled in the courts of Maricopa County, Arizona.

Changes to these terms

We may update these terms from time to time. Continued use of the website after changes means you accept the updated terms.

Text Messaging Terms

When you check a consent box on our forms, you agree to receive text messages from R&R Coatings LLC at the number you provided.

• Non-marketing messages are about your estimate, bid, scheduling, site visits and project updates.
• Marketing messages, if you opt in separately, may include special offers and company updates.
• Consent to receive text messages is not a condition of requesting an estimate or purchasing services.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help, or call (602) 815-2704.
• Carriers are not liable for delayed or undelivered messages.

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